Frustrated with ongoing daily hurdles in training
I started off with some level of hope during initial training and onboarding, but my daily experience soon turned disappointing. While the software worked for a few basic features like sign-up and accessing the dashboard, the calling tool and dialer were erratic in operation. Days went by when calls dropped unexpectedly or the dialer did not register the correct contact from the database. Despite multiple attempts to get help via telephonic support, response was slow and sometimes didn’t resolve the issue at all. I wanted to give it some time, thinking the automatic updates might fix bugs, but instead the problems persisted or new glitches surfaced. The payment and invoice processes were fine; that part behaved consistently. But overall, the training and day-to-day functionality made me frustrated because the tools I needed to use regularly just didn’t perform as expected, and it felt like the support wasn’t built to cope with frequent concerns like mine.