Frustrated with onboarding — had to figure out most steps myself
I had high hopes for the onboarding and training provided by WFHI, but it turned out to be quite a struggle. Most of the material seemed general and didn't match my expectations for clear guidance. Instead of a step-by-step approach, I found myself having to piece together how to use critical features like the calling dialer and database functionalities on my own. The automatic updates sometimes changed things without clear explanation, which added to my confusion. The telephonic support was available but often not very helpful when I needed specific answers about how to integrate the software into my workflow. The sign-up and payment process was straightforward enough, though that was the only part that went smoothly. Overall, the experience left me feeling like I had to teach myself rather than being guided, which was disappointing. I had hoped the training would reduce the learning curve significantly, but instead, I ended up spending much more time experimenting than I wanted. This might work well for people who are tech-savvy, but for me, it was frustrating and not what I expected.