Frustrated with never-ending setup hassle
My experience with WFHI's support and communication was terribly frustrating because it felt like the setup was a constant, ongoing ordeal rather than a one-off process. From the start, I expected a clear, step-by-step onboarding sequence that I could follow easily without repeatedly calling support every time something didn't quite work right. Instead, the initial setup required so many interventions, but even after those, regular issues popped up that needed more attention from their support team. It was hard to know if the problems were due to my misunderstandings or the software not syncing properly. The telephonic support did try to help, but often it seemed reactive rather than proactive, and I found myself stuck in an endless loop of troubleshooting. The invoicing and payment process were at least straightforward, but the ongoing need for assistance overshadowed any positives. Overall, the lack of a smooth, one-time setup left me feeling very disappointed and stressed throughout.