Frustrated with long wait and repeated info
I felt quite frustrated with the sales and pre-purchase process at WFHI because there was a lot of unnecessary repetition and waiting which slowed things down significantly. I was looking for clear and concise information on how the software and training would work for remote workflows, but frequently I had to re-explain my situation on calls. This made me question how well the process was organized internally. Additionally, the wait times between responses felt longer than I had hoped, which made setting up the dialer and database more stressful. Performance wise, the product itself didn't feel fully ready for immediate use, and the helpfulness of support during pre-purchase was inconsistent. In the end, I expected a smoother experience and more efficient communication to make a well-informed decision, but instead, it left me feeling uncertain about whether it met basic requirements for my needs.