Frustrated with lack of clear help
I am quite frustrated with how little clear assistance was available during the pre-purchase phase. Even after the initial sales contact, I found the process quite confusing and cumbersome. The explanations regarding payment procedures and access to the software were insufficient, causing delays and uncertainty on my end. It feels like I would definitely need support again in the future to manage the invoicing and setup, which shouldn't be the case if onboarding were clearer. Moreover, the follow-up communications were slow, adding to my dissatisfaction. I expected a much more straightforward experience as advertised, but instead I am left unsure about how smoothly future use will go. The lack of clear, timely help has been quite disappointing and does not inspire confidence in the process overall.