Frustrated with how the setup turned out
I was really hopeful when starting the onboarding and training sessions. The process promised continued help alongside the initial setup, but I quickly found that most of the support felt one-off. After the first few hours, I was left pretty much on my own, which was frustrating because I was expecting guidance that would adapt as I progressed. This lack of ongoing assistance made configuring the dialer and database features much harder than anticipated. Automatic updates came through, but without much explanation on their impact or how to best use new functionalities. The telephonic support line wasn’t very helpful either; they seemed to stick to scripted answers and didn’t really listen to the specific issues I faced. The invoicing and payment process was straightforward, at least. Overall, the software itself showed promise, but my experience with the training and onboarding was seriously lacking. I can’t say I feel ready or confident moving forward after this early frustration.