I was surprised and frankly frustrated by how much I was expected to work out for myself during the

I was surprised and frankly frustrated by how much I was expected to work out for myself during the

I was surprised and frankly frustrated by how much I was expected to work out for myself during the training and onboarding process with WFHI. There was a basic introduction to the calling tools and software features, but many important steps had to be understood through trial and error or by consulting the documentation on my own. Some aspects of the database feature and workflow setup were particularly confusing until I made guesses and tested different configurations. While the telephonic support was polite when I contacted them, it wasn’t as proactive or detailed as I had hoped considering the technical nature of the software. The invoicing and payment steps were clear enough, so I can acknowledge that part was fine. But overall, I felt left to figure out much without close guidance, which slowed down getting fully operational and deterred me from feeling confident. I expected more comprehensive onboarding to reduce this trial and error phase.