Frustrated with how long it took just to get started
My experience in the training and onboarding was frustrating primarily because it took much longer than I had anticipated just to get going. From initial sign-up to actually using the calling tools effectively, the delay was quite disproportionate to what I expected. While I appreciate that the software automatically updates and that there was telephonic support available, the response times often lagged and sometimes the assistance wasn't as clear or immediate as I hoped. Compared to some other platforms where onboarding felt more streamlined, this process was disjointed and slow. The database setup phase, in particular, caused unnecessary confusion that added to the delay. I understand that new systems take adjustment, but this experience left me feeling that the time investment didn’t match the benefits, and it was hard not to be disappointed after waiting so long to reach functionality.