Frustrated with Having to Figure Out Billing on My Own
I found the billing and payments process really disappointing because I had to do so much figuring out myself, which was frustrating. When I first signed up and received my invoice, there wasn’t much guidance on how to interpret it or set up recurring payments. I spent quite a lot of time trying to navigate the payment portal, and the instructions were either missing or very vague. It felt like I was left to discover everything by trial and error, which slowed me down. On top of that, I expected some kind of step-by-step walkthrough or clear communication about due dates and payment methods, but those were surprisingly lacking. I also had to manually check each month if payments had gone through successfully because there were no automatic reminders or alerts that helped ease that concern. Overall, the lack of proactive assistance on billing really made the process tedious, and I often felt stuck without clear answers. I wish there had been more upfront clarity or better support specific to the payment aspects. This experience has made me wary about relying on the billing system for managing regular invoicing without constant oversight from my side.