Frustrated with hard-to-find billing info, please improve visibility
I must say, the billing and payment parts of your system left me quite frustrated. You provide the invoices and payment options, but finding them within the portal was not straightforward at all. I had to spend an unnecessary amount of time navigating through different menus to locate the correct invoice details. This lack of easy access to billing info creates avoidable stress for users. Moreover, there was no clear indication or reminder about due dates or payment confirmations, making the entire process feel clunky and opaque. On the positive side, once I did find the right section, the information was accurate and clear enough. Still, I think you should enhance the user interface for payments to make it immediately obvious where to get all billing-related documents and statuses. Improving this would greatly reduce confusion and help customers trust the payment process more.