Frustrated with DIY prep more than the software
I felt quite let down by the sales and pre-purchase communications because a lot of the setup details were left for me to figure out on my own. The signing-up process and the invoicing were straightforward enough, but when it came to getting started with the calling tools and understanding the database features, I had to dig through FAQs and tutorials that weren’t always clear or comprehensive. The software does update automatically, which is decent because I don’t have to worry about old versions, but initial onboarding support failed to proactively guide me through that. I suppose the telephonic support service was available, but I never had the chance to test it properly because the issues I encountered were mainly related to my own confusion and lack of clear instructions. I feel the whole experience could be improved with clearer, more hands-on guidance before or immediately after purchase. In sum, I was left mostly to myself during the crucial early days and that made things tougher than necessary.