Frustrated with delays compared to what I expected
I felt quite disappointed with how long it took to actually get started after purchasing the software and training modules. I expected a quick onboarding because the sales team explained the process would be seamless, but instead I encountered multiple days of waiting for access credentials and scheduling my initial training session. The onboarding emails sometimes felt slow and sparse in information compared to what I hoped for. Other platforms I tried previously usually had a more streamlined start with clear milestone updates along the way, but here, I often had to reach out proactively for any progress information. While the software itself seems powerful, the delay in getting it all set up and explained left me feeling frustrated. If it had started faster and onboarding was smoother, I think my overall impression would have been better.