Frustrated with delay, missing clarity before purchase
I tried getting started with the WFHI system but found the whole pre-purchase and sales process frustratingly slow. It took far longer than I expected to receive access and onboarding materials after signing up, which kind of disappointed me since I was ready to get going quickly. The sales communication seemed polite but somewhat vague about exact timelines and steps involved before I could fully start using the software. I also missed some clear explanations about what the database feature really offers and how the calling tools integrate within workflows. The brief demo felt a bit rushed and didn’t resolve all my questions fully. While I appreciate the telephonic support was available, it seemed reactive rather than proactive in guiding me through the waiting period. My reservation would be more upfront info about what to expect ahead of purchase, as I was unsure if the service was ready for immediate use. I hope future customers get a smoother start than I did.