frustrated with day to day support inconsistency
Honestly, I felt a bit let down by the day to day support experience rather than the initial contact. The first time I called, the help was pretty prompt and the agent seemed ready to assist, which gave me some hope. But as I continued to use the software and faced issues with the dialer and database integration, the quality of support felt inconsistent. Sometimes, they understood the problem and gave decent advice, but other times I was passed around or given suggestions which didn’t really fix things. It felt like the support varied a lot depending on who I got, and that was frustrating for daily workflow. The sign-up and payment steps were smooth, so I cannot complain there. Automatic updates didn’t introduce issues either, at least. Still, the unreliability in support left me unsure if I can fully depend on this for ongoing needs, making me second guess my full commitment right now.