frustrated with daily support
I am honestly frustrated with how the support behaves daily. Not just once or twice but every day, the communication feels slow and often unclear. I call up with a question or problem and sometimes it takes too long to get a helpful response. Even when I get through, the explanations are vague so I end up feeling stuck again soon after. The software itself works fine usually but when something small goes wrong I don’t have quick backup. The priority assistance they advertise seems to mean nothing during actual use. There are times when updates mess with my workflow just a bit and it takes time to fix. I was hoping regular telephonic support would at least be reliable but it almost feels like an afterthought. Signing up and paying was easy, and the invoicing was fine, but day to day, when I want advice fast, it’s a drag. Honestly, it lowers my confidence in using the tools fully and leaves me annoyed more than anything. I wish they had a better system to keep people informed and solve issues quickly instead of leaving customers hanging with uncertain wait times.