Frustrated with constant hold times and repeated calls
I really expected the telephonic support to be more efficient and less repetitive. When I called about difficulties setting up the dialer, each time I was transferred multiple times and had to repeat the same details, which was quite frustrating compared to what I'd imagined before signing up. The waiting times were much longer than I thought they would be for priority assistance, making me question the responsiveness of the support team. However, I did appreciate that when I finally got through to someone knowledgeable, they explained the database features well and helped me understand them better. Still, the back-and-forth and waiting drained my patience, especially because the onboarding process seemed straightforward at first but turned out to be more complicated due to lack of clear guidance in initial communications. This part was a letdown relative to the promises I had heard. Overall, the experience with support and communication was a major disappointment, though the software itself, especially the automatic updates that arrived smoothly, performed decently on their own. I wish the customer service side matched that level of consistency and speed, because that is crucial for getting started confidently.