Frustrated with confusing steps despite occasional helpful parts
My overall feeling about support and communication was disappointment. The sequence of steps felt out of order and caused unnecessary confusion more than once. For instance, I received instructions that seemed meant for later stages before even completing initial signup, which was confusing. On the other hand, when the telephonic support finally got involved, their guidance was decently clear, which helped somewhat. But the order in which I had to navigate training modules and also work on software access was jumbled. Payment and invoicing were the only parts that went smoothly in sensible sequence. This lack of a streamlined pathway made the onboarding experience longer and more frustrating than it needed to be. Although some individual communications were helpful, the overall structure felt illogical to me, leaving me weary of having to go through similar steps again. It would improve the service if the support prioritized clearer, better-organized guidance in a coherent order.