Frustrated with confusing sales info, had to figure out everything myself
While I was interested in their remote workflow software, the pre-purchase and sales process was more complicated than I expected. The website and initial emails gave me some information, but most of it was vague or scattered, meaning I had to work out important details like billing steps and training schedules by myself. Although some bits were helpful, overall I spent a lot of time trying to understand the order of things and what I needed to prepare. The lack of a clear walkthrough left me feeling frustrated since it felt like I was navigating the whole onboarding and sales process without real guidance. Though the software itself looks promising, this experience made me hesitate because I wasn’t confident about the steps or even how invoicing would work. I wish the sales staff had been more proactive in explaining the whole process instead of expecting me to research and ask repeatedly.