Frustrated with confusing onboarding order
When I began the training and onboarding steps, I had hoped for a sensible, clear sequence that would help me understand how to use the software and calling tools efficiently. However, I found the order of steps somewhat confusing and illogical. Initial instructions seemed scattered, with me jumping between database setup and dialer training before fully grasping either completely. Sometimes, I felt like I was setting up features out of context, which caused unnecessary difficulty and slowed down my learning process considerably. The automatic updates started before I had completed earlier steps, making me unsure if I had missed important information or actions. The sign-up and payment processes were okay, but they did not integrate smoothly with the training process in terms of pacing. Telephonic support was available, yet it was tricky to get clear guidance on what to tackle next; this added to my uncertainty. I kept thinking that if the onboarding flow had followed a more structured, linear order, my experience would have been far less frustrating. At times, it felt like steps were repeated or overlapped, which never helped with clarity. Overall, I was quite disappointed because I expected a more logical progression from the start. I’m not confident I’ll continue using the platform unless these training and onboarding flows are improved to provide a clearer, more sequential path.