Frustrated with billing support, communication lagged
My experience with the billing and payment support left me pretty frustrated. While the invoicing process itself was straightforward and the automatic updates meant my subscription stayed active without issue, the responsiveness from the support team regarding payment clarifications was disappointing. I reached out multiple times for help with understanding charges and expected a quicker turnaround, but responses were delayed and sometimes incomplete. This contrasted with the telephonic support for software issues, which felt more accessible and effective. It's a shame because the software and onboarding felt solid and user-friendly overall. But when it came to billing questions, the lack of timely assistance left me unsure during a critical phase. I understand that these things can take time, but given the importance of clear payment processes, I expected better communication. I can’t say I’d recommend the invoicing support as smoothly helpful based on this experience.