Frustrated with billing, but people were okay responding
I started the process expecting smooth billing, but honestly, the sign-up and invoicing steps were really confusing. It felt like no clear instructions were given in the emails or dashboard which made me unsure if my payment had gone through or not. But I will give credit where it’s due: when I called their telephonic support, the person was polite and tried to help me out despite the issues. The problem was the waiting time was long and I had to repeat my concerns multiple times because it seemed like information wasn’t shared properly between the billing and support teams. I was expecting the software to update my payment status instantly, but updates came very slowly which added to the stress. Overall, the people on calls seem okay and tried their best, but the billing process itself and the invoicing clarity left me quite disappointed. I was hoping it would be more straightforward given the software’s promise, but it ended up being a real hassle. I think they need to improve their backend communication and update automation for the payment side. Otherwise, the support team is the only positive point I can mention here.