Frustrated with all the waiting and repeated questions from your side
I was very frustrated with how often I had to wait and repeat my information during the sales and pre-purchase steps with you. Every call seemed to start from the beginning, and there was too much repeating of the same basic details I already provided. This made the process confusing and time consuming. Even the onboarding and training schedule felt slow and inconsistent because of this repetition. I expected a more streamlined experience where my queries and earlier communications would be remembered and acted upon faster. Instead, I spent unnecessary time explaining my situation again and again. The signup and payment process was okay, but honestly that did not make up for the inefficient communication beforehand. You clearly need to improve how your teams communicate internally and with potential customers so that delays and repetition are reduced. Right now, the whole process feels disorganized and a drain on time rather than helpful, which is disappointing.