Frustrated waiting to finally get started
I was pretty excited about starting with WFHI, hoping to get going quickly, but the whole process took way longer than I expected. Signing up happened fine enough, the invoices came through without issues, and payments were straightforward. However, the actual onboarding and setup for the software was a drag. It felt like each step I completed opened up another hurdle, especially with the dialer and calling tools. I was looking forward to streamlining my workflow, but the database setup consumed a lot of precious time with little guidance. I tried reaching out to their support, but telephonic assistance seemed slow, and I was often on hold for a while. Automatic updates happened regularly, but sometimes they disrupted the flow, requiring me to restart and check configurations again. The training offered wasn’t tailored to the hours I work, making it tough to attend live sessions effectively. Although I appreciate that the software itself has useful features once set up, getting there was a frustrating experience that felt like it dragged on needlessly. I hoped for a smoother start and better communication during sign-up and onboarding to match the promises made initially.