Frustrated waiting, not sure why it took so long
Starting out with the WFHI software was more difficult than I expected. The support system seemed slow and unresponsive, which only added to my frustration. I kept having to explain my situation over and over again, which was exhausting. The communication was sparse and the calls were delayed. It took a surprisingly long time just to get basic guidance on setting up the database and getting the dialer to work properly. I was hoping for a smoother onboarding, but it felt like every step required chasing down someone on support. In fairness, the billing and payment procedure eventually went through without too much hassle, but that was about the only positive part. The tools themselves seem fine and comprehensive, but the delays in help really dragged down the entire experience. I'm hesitant to recommend this service due to the long wait times and lack of timely communication. If the support improves, then it might be worth considering. For now, I just wish I had more patience and less repeat requests for assistance.