Frustrated waiting during sign-up process
I was quite excited initially to try out the services software and training offered here. However, the lead-up involved a lot of back-and-forth repetition and waiting. On several occasions, I felt like I had to explain the same issue repeatedly without fast resolution. The sign-up page did not load smoothly every time I tried, and the payment process seemed slow compared to other platforms. There were also longer-than-expected delays on the telephonic support side. The only part I can say was okay is the basic product descriptions, which were clear enough. Overall, the waiting and repetitive explanations diminished my enthusiasm quite a bit, though I guess those things can happen in new software environments to some degree. I do hope future improvements in pre-purchase communication will reduce this waiting time and cut down repeat clarifications for newcomers like me.