Frustrated waiting but at least got started
I felt pretty annoyed by how long it took to actually get going after signing up. There was a moment when I thought maybe the process would speed up, but it didn’t really happen. The initial onboarding steps seemed vague and not very clear, and this made me unsure if I was doing things correctly. The dialer setup took more tries than I expected, and I wasn’t happy with how the database syncing kept stalling. One positive was that the automatic updates came through without a hitch, which was a relief at least. I expected the telephonic support to help me through the confusion, but they were slow to respond, and it felt like I was on hold more than actually getting assistance. The payment and invoicing part was probably the smoothest, as I received my invoice on time and the process didn’t have hiccups. Still, the long wait overshadowed many positives. I kept wondering if this delay was normal or if I was just unlucky. After a week, I finally had a workflow running, but honestly, I expected a quicker start to get my remote work going effectively. I suppose if someone is very patient and doesn’t mind waiting, they might manage, but it certainly didn’t work well for me initially. I’d say the software itself has promise but the early experience and support lag need serious improvement to keep people from feeling stuck so early on.