Frustrated trying to get the support info
It was honestly quite frustrating trying to find what I needed from their support and communication channels. My first impression was that the official documentation wasn’t comprehensive enough, which sent me searching through multiple pages just to locate basic information. When I finally reached out to telephonic support, they were polite but not always immediately helpful. It felt like I had to explain my issue multiple times, which added to the difficulty. The updates to the software happen automatically, but I found no clear notices or changelogs that really explained what had changed or why something wasn’t working as expected after an update. I grant that the database feature itself is decent once you manage to set it up, and the dialer tools can be helpful when they behave well. But the lack of seamless communication and the unclear user guides made the whole experience more confusing than necessary. If only the support side was a bit more streamlined, I think it would be more user-friendly for customers like me who just want to get on with the work.