Frustrated: Training support was less responsive than expected
I had anticipated a more responsive training support team based on what was advertised and initial communications. However, during critical moments in the onboarding process, getting timely answers to my questions was difficult. It felt as though my queries were often put on hold or addressed with standard replies that didn't resolve my issues effectively. Compared to other platforms I have used, where support was prompt and detailed, the experience here was lagging. This led to a slowdown in my learning and increased frustration, especially when dealing with complex software functionalities like the dialer and database usage. The sign-up and payment processes were handled without issues, but when it came to actual training assistance, I found the support lacking in depth and immediacy. Although some responses did eventually come through, the delays were longer than I expected. The automatic updates sometimes added unexpected changes without clear guidance, adding to the confusion. I expected a more proactive approach to training support and feel the current model could benefit from better responsiveness and clearer communication. Overall, this aspect of the experience was disappointing compared to my prior experiences.