Frustrated — too much left for me to figure out
Honestly, I felt extremely frustrated using the WFHI software because the support and communication were nearly nonexistent. From the beginning, I had to figure out most of the setup on my own as the onboarding wasn’t very clear. The documentation didn’t cover the real-world problems I faced with the dialer and database features. I waited for telephonic support, but it was hard to get any clear answers or timely assistance; often, I was just passed from one person to another without resolution. Automatic updates sometimes introduced bugs, and again, I was left to troubleshoot by trial and error. It felt like the company expects you to be self-sufficient even though the product is complex. I have used other remote workflow tools before with better guidance, but here it just felt like I was left on my own throughout. The invoicing and payment process was easier than the rest, but I won’t forget how much of the core setup I had to manage alone. That made this whole experience pretty exhausting.