Frustrated thi due to weird sales process flow
Product purchase karne se pehle jo sales process tha, usmein main kaafi confused thi. Ek moment tha jab mujhe ek technical training ka offer mila, lekin phir wo bina proper explanation ke sales invoice ke saath merge ho gaya. Isse mujhe laga ki process bilkul logical order mein nahi hai, jaise ki pehle mujhe decide karna chahiye tha ki main training lena chahungi ya nahi, phir payment aur fir software access ke steps clear hone chahiye. Pure sales process mein koi proper sequence nahi dikh raha tha, kabhi kabhi mujhe lagta tha ki mujhe unnecessary information milegi ya koi extra step karna padega, lekin details vague thin. Onboarding ke time pe kaafi steps ek dusre ke mix lag rahe the aur uss waqt main kaafi disoriented feel kar rahi thi. Agar sales aur pre-purchase ke steps clear hote, toh shayad main zyada confident feel karti. Yeh confusion mujhe thoda frustrated kar gaya aur main soch rahi thi ki kya main aise hi process ke saath deal karungi.