Frustrated then patient, mostly thanks to one moment
I started the training feeling a bit anxious because I expected some waiting around and repetition, but the experience turned out mixed. At one stage, I got stuck waiting quite a while for a telephonic support callback, which tested my patience. That said, once I finally connected, the help was spot-on and really clarified the issues I had with the dialer setup. Other parts of the onboarding were less eventful and moved at a steady pace, although at times explanations felt repeated more than necessary. The database feature was straightforward enough once past the initial hurdles, but it still needed some self-directed effort to get going. The payment and invoicing steps flowed well without delay. I imagine the training might feel smoother to some, especially if they don’t mind occasional waits, but all in all the support made a significant difference. That one moment made me willing to stick with the process because I saw progress and felt cared for despite the earlier friction.