Frustrated – the setup was more hassle than help
Honestly, I wasn't happy with the sales and pre-purchase experience. The sign-up process felt drawn out and unclear, and I struggled to make sense of the dashboard before even getting started. The training seemed like it could've helped but it wasn't very straightforward, so I doubt I'll need much help next time since I’m wary of going through the same confusion again. On the plus side, the dialer worked fine during my initial tests, so that part was okay. But overall, I felt the onboarding flow lacked clarity, and the invoicing process just added to the headache. I'll probably try to figure out alternative options had I to decide again, as this felt like more effort than it should have been. My takeaway is that once you're in, some tools are decent, but getting there is rough. That leaves me unsure and frankly a bit regretful about continuing with this.