Frustrated: Support didn’t live up to expectations
I really expected the telephonic support to be more helpful based on what was promised before I signed up. Unfortunately, that was not what happened. The communication felt slow and often unclear, leaving me unsure if my issues were being properly understood or addressed. When I called, I had to repeat myself multiple times, and the responses were not as informative as I hoped. The software itself had potential but without solid support it becomes hard to use efficiently. I was also left confused during the onboarding, as explanations were vague and didn’t match the detailed guidance I was expecting from the pre-purchase discussions. Invoicing was another area where clarity was missing; I struggled to figure out payment deadlines and how automatic updates would affect my bill. Overall, the experience was frustrating because the support, which I thought would be proactive and reliable, ended up being slow and not very helpful. This made the whole process take longer and harder than what I was led to believe. I was really hoping for a smoother start but instead had to spend a lot of time troubleshooting on my own.