Frustrated: Steps just didn’t flow in order
I’ve tried to get support multiple times, and honestly, it’s frustrating explaining things over and over without seeing a sensible progression. The telephonic support felt like I was stuck in a loop, with no clear order to the steps they suggested. Sometimes they jump ahead before basic checks were done, and other times they repeated the same information. The training and onboarding felt disconnected from the tools I was expected to use, and the database feature wasn’t clearly explained in the support calls. Automatic updates felt like a side topic instead of being integrated into the help sent to me. It’s the same tired tale whenever I try to move forward, and it’s wearing me down. I expected a more streamlined approach with priority assistance, but instead, it felt piecemeal and disorganized. This has really put me off the software overall because things just didn’t line up as they should have.