Frustrated starting with slow support response
I felt pretty discouraged initially as it took quite some time just to get the basics sorted before I could even start using WFHI’s software efficiently. When I first signed up, the invoicing and payment process wasn’t as transparent as I hoped, which slowed things down. Repeatedly having to wait for assistance from support over the phone was frustrating, especially because sometimes the answers felt generic and not very specific to my setup. Getting the dialer tool up and running took more back and forth than I expected, and the onboarding materials didn’t explain some steps clearly. The automatic updates helped, but they didn’t compensate for the delay in initial activation. After finally getting past that stage, the experience became smoother, but the slow start left me feeling uneasy. So overall, the poor initial communication and waiting time were the biggest drawbacks in my opinion, which should really be addressed.