Frustrated start but some decent support
I was really hoping for a smooth onboarding experience, but it took much longer than I expected to get going with the training and software. While I appreciate that there was some helpful support available when I reached out, the process of signing up and getting access to the calling tools and database was slower than it should have been. The initial setup felt complicated, and the training modules assumed some prior knowledge that I didn't have, adding to the delay. I did find the automatic updates helpful—they kept the software functioning well without me needing to do anything extra. However, the invoicing and payment was straightforward, and that part went smoothly without any hassle. I wished the onboarding had been quicker and more intuitive, but at least the support tried to assist when I needed it. Overall, I felt stuck longer than I wanted before being fully operational.