Frustrated: software setup confusing and explanations unclear
I found the software very difficult to navigate and the instructions provided were far from clear. Setting up the calling tools was confusing; each step seemed to lack proper explanation or guidance, which left me struggling to get basic functionalities running. The database was equally problematic as it did not integrate well with my workflow and the labels used within it were ambiguous. Even though automatic updates kept coming, they never seemed to address these critical usability issues, so I felt stuck with a complicated interface. I also tried reaching telephonic support multiple times, but the assistance wasn’t very helpful or directed towards solving my specific concerns. The onboarding training felt rushed and often skipped over essential explanations, which made understanding the whole software architecture even harder. Additionally, the invoicing and payment processes did not feel transparent; several stages were unclear and took longer than expected. Ultimately, this experience left me very frustrated because I couldn’t use the software as intended and the lack of clear communication from support and training added to the difficulties. I had hoped for a more user-friendly product and clearer guidance but unfortunately, that was not the case.