Frustrated overall, onboarding lasting longer than expected
The onboarding process started off with some promise as the initial training modules were clear enough. However, as days went by, I found the day-to-day usability quite frustrating. The training materials lacked depth in some areas, especially around how to integrate the software tools into my regular workflow. It felt like I was relearning many things each day with little continuity. Unfortunately, the dialer functionality sometimes froze, which disrupted calling tasks and caused delays. The database feature was somewhat helpful but not as user-friendly as I had hoped; managing contacts was clunky and not very intuitive. I did appreciate the automatic updates aiming to improve the software, but those also occasionally reset preferences unexpectedly. Support was courteous but slow to respond after the initial contact. Overall, the experience left me feeling uninspired and doubtful about long-term efficiency, mostly because the issues repeated daily and prevented a smooth routine rather than just a brief onboarding hiccup.