Frustrated order of steps in billing process
I found the billing and payments process to be out of sync from what I would consider a logical order. First, the sign-up was straightforward, but once I moved to invoicing, I noticed that the payment options were presented only after the invoice had been generated. This delay felt unnecessary because I expected to see payment methods before getting an invoice for confirmation. Also, the invoicing step did not immediately display the total payable amount clearly, which caused some guesswork. When trying to make payments, the system required multiple screens of information entry without clear prompts about next steps. Overall, it was a systematic process but lacking a sensible flow that would make it easier to understand and complete. The few phone support calls I made helped clarify some points but did not change the structural order of the steps. The final receipt was delivered properly which was one positive part. Still, I would expect a more streamlined order from sign-up to payment confirmation in future iterations, to prevent confusion and speed things up for users.