Frustrated: Not what I expected, sadly
Honestly, I was a bit let down by the whole sales and pre-purchase experience. The sign-up seemed pretty simple at first, but once I tried accessing features, I realized the training materials and onboarding instructions did not fully match what was promised on the website. It felt like the detailed database features were kind of buried and not explained clearly. I ended up spending way more time trying to figure out how the dialer worked than I thought I would. The support was okay but didn’t fix all my doubts and the invoices took longer to arrive than expected, which was inconvenient. I guess the on-going automatic updates are fine; they didn’t break anything. But still, the mismatch between what I expected and what I got made me feel pretty disappointed. If only the pre-sale info was more realistic and detailed, I might have avoided all this hassle. Regret feeling this way, but I just want to be honest.