Frustrated mostly because steps felt disorganized
I found the support somewhat lacking in making the whole process flow logically. While the telephonic help was responsive when I reached out, the sequence in which assistance was provided sometimes felt random and not user-friendly. For example, I had to clarify some steps multiple times because the initial explanations assumed prior knowledge I did not have. That said, I appreciated that eventually, the database integration part was explained adequately, and the dialer functionality started working smoothly after some trying around. However, the steps leading to that point were frustrating as it wasn't clear what came first or how to effectively use the automatic updates to keep the software current. The invoicing and payment explanations could have been streamlined better instead of jumping back and forth across topics. On the plus side, the priority assistance did eventually respond, but the process to get there felt unnecessarily complicated. In the end, though the tools did what they intended, the support communication itself could benefit from reordering for clarity and reducing repetitive instructions.