Frustrated mostly because explanations lacked clarity
I was excited to start the training and onboarding process with WFHI but found it mostly confusing right from the start. The online training sessions walked through a lot of details, however, many times the explanations were not clear enough for me to understand how exactly to use the calling tools or set up the dialer properly. The database feature was okay, but it wasn't well integrated into the onboarding flow as I'd expected. I kept hoping the telephonic support would clear up my doubts quickly, but often, the answers were vague or required multiple calls. Signing up and managing invoicing were fine, though the overall experience left me with a feeling of uncertainty about whether I fully grasped the software. I think a more structured training with clearer examples would have helped. I’m still on the fence about using the product long term, mainly because I need things explained in a step-by-step way that fits my pace better.