Frustrated Most Days, Support's Barely There
Honestly, I felt pretty let down after a few weeks of using this software daily. At first, everything seemed okay, the setup was alright and I managed to sign up without problems. But then day-to-day use became frustrating because the telephonic support was really hit and miss. Sometimes I waited for ages to get through, and even when I did, the help I got felt generic and didn't address my specific issues. The communication rarely felt clear or helpful, and it really wears you down when you're trying to work efficiently. There’s one thing I can say that’s decent: the invoicing process actually works smoothly, at least bills come on time and the payment portal is straightforward. But overall, dealing with software bugs and unclear updates kind of overshadowed that. The dialer was sometimes glitchy, and often the database seemed slow to sync, which made managing remote workflows harder than it should be. It felt like they didn’t really want to follow up properly on ongoing problems. So yeah, daily experience was disappointing enough that I’m wondering if I should look elsewhere.