Frustrated more than impressed with the wording
I was really hopeful when I started using the software, but honestly the wording and labels on the interface left me more confused than anything. Some terms didn’t feel intuitive at all, making it hard to figure out what exactly I needed to do next during onboarding and the initial training sessions. While I’ll admit the dialer and calling tools themselves seemed to work okay once I got going, getting to that point was frustrating. The labels didn’t always match the features I expected, which slowed down learning and made me doubt if I was using everything correctly. For a paid product, I was expecting the descriptions and instructions to be clearer and more user-friendly; instead, I spent a lot of time guessing. I think if they polished up the wording and made the labels more descriptive, it would be easier for new users like me to get comfortable quickly. Right now, it feels like a barrier to getting the most out of the software rather than a helping hand.