Frustrated more than I expected and not sure why

Frustrated more than I expected and not sure why

I was expecting support to be straightforward and timely, based on what I'd read before signing up. But calling the helpline felt like waiting in a queue that kept moving very slowly. The help given often seemed generic, like they weren’t fully tuned into what my issues were. I thought the onboarding calls would have clearer guidance or more personalised follow-ups, but it felt like they were quite formulaic. At times I wasn’t sure if the person I spoke to actually knew how to help or was just reading scripts. It leaves me asking if I misjudged what 'priority assistance' means here or if the setup was just off from the start. Overall, the process was more frustrating than I had convinced myself it might be.