Frustrated lag raha tha mujhe, kyunki sab kuch clear nahi tha
Kabhi kabhi mujhe lagta tha ki WFHI ne jo sales aur pre-purchase information di thi, wo itni clear nahi thi jitni honi chahiye thi. Mujhe training ka concept samajhna tha, par jab onboarding shuru kiya toh bahut confusion tha ki kaunsa step pe kya karna hai, aur dialer tools ke baare mein bhi kuch cheezein unclear thi. Main soch rahi thi ki software chalana simple hoga par kuch functions main samay ke saath khud hi dhundhne pade jo thoda frustrating tha. Support team ko contact kiya toh response time slow tha, isliye wait karna padha jab tak koi samjhata ki system kaise kaam karta hai. Mujhe laga tha ki database ka feature mere liye straightforward hoga, par wo bhi complicated laga jab main apne records set karna chahi thi. Matlab baar-baar same queries karni padti thi jo time waste karti thi. Phir bhi, main baar-baar sochti thi ki shayad ye software meri help kare, par lack of clarity ne mera confidence thoda kam kiya. Payment aur invoice process bhi itne smooth nahi lage initially, kyunki mujhe documentation ko padhna pada alag se. End mein bas ye feeling thi ki agar sales ke time pe sab kuch clearly explain kiya hota toh zyada acha hota, warna mujhe lagta tha ki main time barbaad kar rahi thi.