Frustrated hun, response nahi mil raha tha theek se
Mujhe laga tha ki support log jaldi se help karenge, par mera experience kuch alag raha. Jab main training ya software ke baare mein kuch puchta tha, toh response itna slow aata tha ki main proshess mein ruk jaata tha. Kabhi-kabhi to wait karna padta tha, aur galat samjhaav bhi hota tha ki kaunse feature hai ya kaam kis tarah se karna hai. Phone par baat karne ki koshish ki, par assistance feasible time ke andar nahi mila. Onboarding process theek tha, par support ke bina pura samjhna mushkil hota tha. Invoicing or automatic updates theek chal rahe the, lekin jab confusion hota toh kisi se baat karna zaroori hota hai aur woh bahut slow ya adhura lagta tha. Dialer tools ne kaam to kiya lekin jo assistance milni chahiye thi usme der aur less clarity thi. Main kahunga ki support kaafi improve hona chahiye warna ye software chalana thoda tedious ho sakta hai. Overall, response time ne frustration badha diya tha.