frustrated hoon, support ne help nahi kiya properly
Mai honestly bolu toh lagta hai ki support system pura din chal raha tha bas mere liye band tha. Har roz call karta tha unke telephonic help line pe, lekin ya toh response bahut slow tha ya phir jo solutions diye woh mere problem ko padhaai se nahi samajhte the. Itni baar repeat karni padi apni problem bas kiunki wahi banda samajh nahin paaya. Dialer aur database features chalane mein baar baar interruptions aaye, par supporters ko lagta tha ki sab thik hai aur mujhe hi dikkat hai. Mujhe laga ki training ke samay mujhe ache se guide karna chahiye tha, par jab real use kiya toh lagta tha ki kuch cheezein bas theory mein hi acchi lagti hain. Software updates bhi kuch zyada change nahi laa paaye mere liye, bas system ko aur confuse kar diya. Payment aur invoicing se related queries bhi solve nahi hui sahi se. Main samajh nahi pa raha ki ye support itni din se isi tarah kyun chal raha hai jabki main baar baar issue report kar raha tha. Frustration badh gayi thi level tak ki main use karna chhod dena chahata tha. Bas ek baar acha experience hona chahiye tha support team ke saath, par nahi hua. Iska matlab ye nahi ki software ka pura system bekaar hai, bas mere liye support process ne kaafi nuksan kiya jo lagatar mere kaam ko block kar raha tha.