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WFHI review

Frustrated hoon, kyunki support thoda out of order feel hota hai

4 out of 54 of 5Unverified experienceSupport and communication

Frustrated hoon, kyunki support thoda out of order feel hota hai

Main baar baar support team ko same baatein samjha rahi hoon, aur mujhe lagta hai ki unka approach thoda disorganised hai. Pehle steps mein jab main call dialer setup kar rahi thi, support ne mujhe ek tarah se guide kiya, phir next call mein bilkul alag tareeke se. Agar unka system thoda zyada streamlined hota, toh main itna baar baar explain karne ki zaroorat nahi padti. Database feature ko lekar bhi mujhe lagta hai ki mujhe zyada samay khud hi explore karna pada hai, kyunki help clear nahi thi. Automatic updates ka jugaad dheere-dheere samajh aaya, lekin support ne kabhi stepwise compatible instructions nahi diye. Signing up aur payment ke time sab kuch theek tha, jo support ke alag department se tha shayad. Mujhe lagta hai main is process mein thodi thak gayi hoon, kyunki baar baar same procedure samjhana padta hai jahan clarity honi chahiye. Bas yehi lagta hai ki agar thoda better order mein steps bata diye jaate, toh zyada madad milti aur frustration kam hoti.

Ayesha GaikwadSikkim, IndiaExperience: Published:
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Unverified experience

The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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