Frustrated hoon, kyunki support bilkul helpful nahi rahi
Mujhe laga tha support se help milegi jab software mein problem aayi, par yeh experience bahut disappointing tha. Jab main dialer use kar rahi thi aur call connect nahi ho raha tha, toh telephonic support ko call kiya. Lekin representative mujhe sahi jawab nahi de paya, aur baar-baar mujhe wahi baat repeat karni padi. Technical issues ko samajhne mein unki taraf se clarity nahi thi, jis se mera kaam ruk gaya. Database mein data update karne ki koshish ki, lekin automatic updates ke baad bhi errors aaye. Jo mujhe lagta tha ki onboarding ke dauran easily solve ho sakta tha, wo zyada complicated bana diya gaya. Communication kaafi slow thi aur follow-up bhi proper nahi hua. Invoice aur payment process clear nahi thi, jis wajah se aur bhi confusion bana. Main samajhti hoon ki technical problems sabse common hain, lekin support aur communication iss level pe expect nahi ki thi. Agar kisi ko serious workflow chahiye toh yeh system abhi ready nahi hai, khas kar agar support aur communication kaafi crucial hai toh.